Payments & Orders
Questions about payment methods, placing orders, and order status.
What forms of payment does Lenox accept?
We accept PayPal and the following credit cards: Visa, MasterCard, American Express, and Discover.
Can I pay with a gift card from a credit card company?
Sorry, no. We do not accept gift cards as a payment option.
How do I know if my order went through?
You will receive a confirmation email. You can also sign into your account and view your account history. There you will see any recent orders you have placed.
I did not receive an order confirmation email. How do I get that sent to me?
If you do not receive an email confirmation within the hour after ordering, log into your account and check your order status. Contact us for further assistance.
I think I accidentally placed my order twice. What do I do?
Log into your account and look at your order history to determine if you made a duplicate order. Contact us for further assistance.
Can I cancel or modify an order I placed?
Unfortunately, no. Once the submit button is pressed, the order is immediately sent for processing and fulfillment.
In order history, what does it mean by status approved?
If means your order was approved and is being readied for shipment, but it hasn’t yet shipped.
Can I order by phone?
Yes, you can place an order by phone by calling 1-800-223-4311.
If I order an item that is on backorder, when does the payment go through?
You will not be charged until the day it ships out for delivery.
How do I reach customer service regarding my order?
Click here for information on how to contact us.
I am tax-exempt. Where do I submit paperwork to remove taxes I was charged?
Send documents to [email protected] with Tax Exempt in the subject line.
Why was my backorder cancelled?
Your order may have been cancelled due to lack of inventory.