We’re always delighted to help customers! Should you have any questions, do not hesitate to contact us and we will definitely get back to you as quickly as possible.

Lenox Help Center

If you do not receive an email confirmation within the hour after ordering, log into your account and check your order status. Contact us for further assistance.

I did not receive an order confirmation email. How do I get that sent to me?

Payments & Orders

How do I create an account?

How do I reset my password?

Can I change my email address on my Lenox account?

Where is the logout button?

My Account

What forms of payment does Lenox accept?

Can I pay with a gift card from a credit card company?

How do I know if my order went through?

I think I accidentally placed my order twice. What do I do?

Can I cancel or modify an order I placed?

In order history, what does it mean by status approved?

Can I order by phone?

If I order an item that is on backorder, when does the payment go through?

How do I reach customer service regarding my order?

I am tax-exempt. Where do I submit paperwork to remove taxes I was charged?

Why was my backorder cancelled?

How much do you have to spend for free shipping?

When will my order ship?

What types of shipping do you offer?

How do I track shipping?

Can I change my method of shipping once I have placed my order?

Can I ship to two different addresses?

Do you ship to APO AP Boxes for military families?

Do you ship to Canada or internationally?

Why is there a tax on shipping?

What is your return policy?

Is return shipping free?

Where do I send my return?

Can I return a product to you that was received broken from Macy's or another retailer?

How long will it take for a backordered item to arrive?

How much will it cost to ship my items?

Shipping & Returns

Where can I find the dimensions of a product?

Is there an easy way to remove the label from the new flatware and dinnerware set I've purchased?

Is there a Lenox store near me?

What is your Replacement Program?

How do I know if a pattern will be discontinued soon?

How do I register a product online?

How do I order custom dinnerware for my business?

Do you sell wholesale?

Is your website secure?

Do items come boxed?

Can you price match a product?

Why has the price changed in my shopping bag?

Can I purchase other pieces under a pattern to complete the set?

Do you have a military discount?

If an item is not on your website, do you no longer carry it?

General

What is the tiny mark on the back of my dinnerware?

What is the small blue mark on the back of the fine china I have purchased?

How do I know if my dinnerware pattern is microwave or dishwasher safe?

Can I microwave melamine?

If a pattern is marked dishwasher safe but it is over 50 years old, can I be sure that it is dishwasher safe?

Do mugs that are sold individually have the same capacity as mugs sold in a set or place setting if they are the same pattern?

Can you provide the current value for a discontinued dinnerware pattern?

How can I tell if you carry a pattern I purchased a long time ago?

Is your china heat resistant?

What is decaled dinnerware?

Does your dinnerware meet FDA standards for lead and cadmium content?

Dinnerware

What does 18/10, 18/8, and 18/0 stainless steel mean?

What are the different types of flatware finishes?

How do I know the name of my flatware pattern?

Can you help me find a discontinued flatware pattern?

Can you provide the current value for a discontinued flatware pattern?

Is it possible to order a single flatware piece for my existing set?

Why do stains occur on some stainless steel flatware?

What is included in a place setting?

What is the difference between a dinner spoon and teaspoon?

What is in a hostess set?

What is in a serving set?

What is in an entertainment set?

What does the term “gauge” mean in reference to flatware?

Flatware

Is your drinkware food safe?

What material is used in Cambridge metal drinkware?

Are double-wall tumblers sweatproof?

Will on-the-go coffee mugs or tumblers work with my single serve coffee machine?

Drinkware

Do you have replacement cords for hanging ornaments?

Are your ornaments signed Lenox on the product?

Do all annual ornaments have the year on the piece?

Ornaments

What items can I personalize?

Can I change a message on an item if it’s not a part of the customizable field?

I see an item that I like, but I don’t want it personalized. How do I continue?

What do I do when I try to preview my personalization and nothing happens?

Do you charge for personalization?

Can I edit my personalized item after I ordered?

Can I have an item personalized at a later date?

Can additional characters be added to a personalized item for an additional cost?

I ordered a personalized item and the name/message came out wrong. I checked my order and I entered it correctly. How can I get it fixed?

How long does the personalization process take?

Can my personalized order be expedited?

Personalization

Can I have my items gift wrapped?

If I am sending a product as a gift, will there be any billing information included?

I received a gift and I do not know who sent it. How do I find out who sent the gift?

Can gifts be sent directly to the recipient?

How do we mark who the gift is for?

Gifts

Do you have a registry?

How do I create a registry?

How do I find a registry for someone who is getting married?

Registry

I signed up for emails. How do I get the discount on my first order?

Where can I find any promotions and sales offered today?

Where do I enter a promotion code?

Can I use more than one promotion code on my order?

The promo code states it is for sitewide use, so why it is not applying on all items?

How do I know when a promotion expires?

When I enter the promotion code, why does it say my order does not qualify?

Promotions

I did not receive an order confirmation email. How do I get that sent to me?Updated 4 months ago