Shipping & Returns
Questions about shipping options, delivery, and returns.
How much do you have to spend for free shipping?
The current amount is $75.00 which is subject to change.
When will my order ship?
Orders are expected to ship out of our warehouse within 48 hours. Personalized items take an additional 5-7 days. During the holidays and other high volume time periods, please allow an extra 1-2 days for order processing.
What types of shipping do you offer?
We offer Standard, 2-Day, and Next Day shipping options. Please visit our Shipping Rates & Policy page for full details.
How do I track shipping?
Once your order has shipped, you will receive an email with tracking details. You can also find tracking numbers in your order history.
Can I change my method of shipping once I have placed my order?
Once an order is placed there cannot be any changes or modifications.
Can I ship to two different addresses?
You can only ship to one address per order. To ship to two addresses, you will need to place two separate orders.
Do you ship to APO AP Boxes for military families?
Yes, we do ship to APO AP Boxes.
Do you ship to Canada or internationally?
No, due to customs regulations, shipping and insurance costs, and international banking regulations, we are unable to accept or ship orders outside of the United States.
Why is there a tax on shipping?
Most states require residents to pay sales tax on goods used in the state, even if those products are ordered from out-of-state companies. We are required to collect sales tax in states where our company has a legal presence. Having a salesperson or
What is your return policy?
Excluding personalized items or products marked final sale, unused merchandise can be returned within 120 days for a refund. Items that arrive broken, are defective, or are the incorrect item will be replaced after you have returned the faulty item.
Is return shipping free?
We will pay return shipping costs for a product that arrives damaged, is defective, or isn’t the product ordered. Customers are responsible for return shipping costs for all other reasons. See Returns for full details.
Where do I send my return?
Send returns to:. Lenox Returns. 16507 Hunters Green Pkwy. Hagerstown, MD 21740
Can I return a product to you that was received broken from Macy's or another retailer?
Items not purchased directly from this website must be returned to the place of purchase.
How long will it take for a backordered item to arrive?
Contact us at [email protected] and we will be happy to share an expected availability date if one is available.
How much will it cost to ship my items?
Shipping rates depend on your order subtotal and which form of shipping you select. For your convenience, please refer to the shipping information page.