Personalization
Questions about personalizing items, timing, and costs.
What items can I personalize?
Visit our Personalized page to find everything you can customize, including ornaments, dinnerware, drinkware, and décor.
Can I change a message on an item if it’s not a part of the customizable field?
A phrase or message on a personalized item outside of the customizable field cannot be changed.
I see an item that I like, but I don’t want it personalized. How do I continue?
Choose the "No Personalization" option on the product page.
What do I do when I try to preview my personalization and nothing happens?
Fill out every line of personalization. If you would like to leave a line blank, enter asterisks in that field (***), and the line will be skipped when personalizing.
Do you charge for personalization?
Yes, the charge varies per item type. When you opt to personalize, you will see how much it costs for the item you are interested in.
Can I edit my personalized item after I ordered?
Unfortunately, no. Once you approve your personalization and submit your order, you can no longer modify, cancel, or return your personalized product.
Can I have an item personalized at a later date?
No. Personalization must be requested at the time of purchase.
Can additional characters be added to a personalized item for an additional cost?
Unfortunately, we can’t add any additional characters to personalized items. The length suggested is what will fit on the individual item.
I ordered a personalized item and the name/message came out wrong. I checked my order and I entered it correctly. How can I get it fixed?
Email us at [email protected] and we will be happy to assist you.
How long does the personalization process take?
A minimum of 5-7 business days, not including delivery time.
Can my personalized order be expedited?
You can expedite shipping but not personalization. Personalization will still take a minimum of 5-7 business days to complete. If you choose 2nd Day or Next Day shipping at checkout, your item will ship expedited once personalization is finished.