General
General questions about products, programs, and policies.
Where can I find the dimensions of a product?
When you are viewing one of our products, click on the Details tab which is located to the right of the product image. Under this, you will find the measurements of the item.
Is there an easy way to remove the label from the new flatware and dinnerware set I've purchased?
Soak the items in warm soapy water and then use a paste of baking soda and water to remove adhesive.
Is there a Lenox store near me?
Lenox no longer has retail locations, but you can find our products in retail stores across the country, including Macy's. Products sold may vary by location.
What is your Replacement Program?
The Lenox Replacement Promise ensures if you break your Lenox brand dinnerware or coordinating serveware pieces, we will replace it for free provided you have registered your item, a replacement is available, and if breakage occurred during normal us
How do I know if a pattern will be discontinued soon?
While we strive to keep patterns active for as long as possible, if sales decline we phase them out through clearance sales.
How do I register a product online?
Click here to register your Lenox dinnerware or serveware item online via The Lenox Replacement Promise. For other items, refer to the information provided with your purchase.
How do I order custom dinnerware for my business?
Send inquiries to [email protected] and a representative will be happy to assist you.
Do you sell wholesale?
Wholesale orders and inquiries should be directed to [email protected]. Paid partnerships and collaboration proposals should be sent to [email protected].
Is your website secure?
We guarantee that every Lenox.com transaction you make will be 100% safe. Click here to learn more about Secure Shopping.
Do items come boxed?
Most of our items arrive in a gift box. Exceptions might include discounted brown box closeouts and certain soft goods such as linens.
Can you price match a product?
Unfortunately, no, we are unable to price match a product.
Why has the price changed in my shopping bag?
Our system automatically updates prices to the current price on our site.
Can I purchase other pieces under a pattern to complete the set?
To see if we carry other pieces under a certain pattern, type the name of the pattern in the search box at the top right corner of the website.
Do you have a military discount?
Sorry, we do not offer a military discount.
If an item is not on your website, do you no longer carry it?
We may no longer carry the item or it may be sold out and is temporarily unavailable.