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These percentages represent the amount of chrome and nickel in the steel alloy used to make the product. Chrome aids the steel in corrosion resistance and nickel is added for a soft, silvery luster. 18/10 means that the metal has 18% chrome and 10% nickel. 18/8 has 18% chrome and 8% nickel. 18/0 has 18% chrome and 0% nickel. At 18% chromium, all grades meet the highest quality standards when it comes to fighting corrosion and can be used on a regular basis.

What does 18/10, 18/8, and 18/0 stainless steel mean?

Flatware

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Can I return a product to you that was received broken from Macy's or another retailer?

How long will it take for a backordered item to arrive?

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Shipping & Returns

Where can I find the dimensions of a product?

Is there an easy way to remove the label from the new flatware and dinnerware set I've purchased?

Is there a Lenox store near me?

What is your Replacement Program?

How do I know if a pattern will be discontinued soon?

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How do I order custom dinnerware for my business?

Do you sell wholesale?

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Why has the price changed in my shopping bag?

Can I purchase other pieces under a pattern to complete the set?

Do you have a military discount?

If an item is not on your website, do you no longer carry it?

General

What is the tiny mark on the back of my dinnerware?

What is the small blue mark on the back of the fine china I have purchased?

How do I know if my dinnerware pattern is microwave or dishwasher safe?

Can I microwave melamine?

If a pattern is marked dishwasher safe but it is over 50 years old, can I be sure that it is dishwasher safe?

Do mugs that are sold individually have the same capacity as mugs sold in a set or place setting if they are the same pattern?

Can you provide the current value for a discontinued dinnerware pattern?

How can I tell if you carry a pattern I purchased a long time ago?

Is your china heat resistant?

What is decaled dinnerware?

Does your dinnerware meet FDA standards for lead and cadmium content?

Dinnerware

What are the different types of flatware finishes?

How do I know the name of my flatware pattern?

Can you help me find a discontinued flatware pattern?

Can you provide the current value for a discontinued flatware pattern?

Is it possible to order a single flatware piece for my existing set?

Why do stains occur on some stainless steel flatware?

What is included in a place setting?

What is the difference between a dinner spoon and teaspoon?

What is in a hostess set?

What is in a serving set?

What is in an entertainment set?

What does the term “gauge” mean in reference to flatware?

Is your drinkware food safe?

What material is used in Cambridge metal drinkware?

Are double-wall tumblers sweatproof?

Will on-the-go coffee mugs or tumblers work with my single serve coffee machine?

Drinkware

Do you have replacement cords for hanging ornaments?

Are your ornaments signed Lenox on the product?

Do all annual ornaments have the year on the piece?

Ornaments

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I see an item that I like, but I don’t want it personalized. How do I continue?

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Can additional characters be added to a personalized item for an additional cost?

I ordered a personalized item and the name/message came out wrong. I checked my order and I entered it correctly. How can I get it fixed?

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Personalization

Can I have my items gift wrapped?

If I am sending a product as a gift, will there be any billing information included?

I received a gift and I do not know who sent it. How do I find out who sent the gift?

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Gifts

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How do I find a registry for someone who is getting married?

Registry

I signed up for emails. How do I get the discount on my first order?

Where can I find any promotions and sales offered today?

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The promo code states it is for sitewide use, so why it is not applying on all items?

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When I enter the promotion code, why does it say my order does not qualify?

Promotions

What does 18/10, 18/8, and 18/0 stainless steel mean?Updated 4 months ago